Return policy details: Returns Policy
We want you to be totally satisfied with every purchase you make from Cuepower.co.uk. It is our aim to offer both value and quality.
If for any reason, you are not totally satisfied you have the right to cancel. Distance selling regulations allows for you to cancel the contract known as the 7 day cooling off period. You do not require a reason to do this. Please contact us within this period to inform us of the cancellation. The cancellation must be in written form, fax or email is acceptable, a phone call is not enough. Please note that if an order is cancelled when an item has already been despatched, no refund can be made for any of the delivery charges incurred.
Goods must be returned in an unused and re-saleable condition including all items in the original sale. We can offer a replacement if required or refund you as soon as possible.
RETURNING UNDAMAGED GOODS:
Contact Cuepower.co.uk before returning goods. We will advise the best way to return the items to us. For smaller more manageable items, it is usually most efficient to send items by recorded post. You will be responsible for the return costs and its safe arrival to us. We accept no responsibility for loss or damage so please ensure it is sent by recorded delivery and appropriately insured. Alternatively we can arrange for our courier to collect at the same cost of the original delivery to you. For larger items we will make arrangements with our chosen courier to collect the goods. Customers are responsible for the goods until collected. It is the customers responsibility to make goods readily available for collection.
We will only accept goods that are in an "as new" condition and are returned complete with all items included in the original sale. If any items are missing in the original sale we will deduct the costs from the refund due.
Goods must be adequately packaged to prevent damage occurring during transit, and must have the Return Authorisation Number clearly marked on the outside of all packages.
Cuepower.co.uk do not accept liability for goods damaged during return transit. Proof of posting is not proof of delivery. You are advised to send goods by registered post or courier and have sufficient insurance to cover the value of the goods. Customers are responsible for return delivery costs.
RETURNING DAMAGED / FAULTY GOODS:
If you receive goods that have been damaged in transit or appear to be faulty please contact us to arrange for a collection of the goods, and then to arrange a replacement or refund. This may only be possible if you notify us in writing before the 7 day cooling off period has lapsed.
Customers are responsible for the goods until collected. It is the customers responsibility to make goods readily available for collection.
Where a replacement is required we will try to arrange to replace the item at the same time as collecting the faulty or damaged item. If no replacement is required you will receive a full refund of the items including any delivery costs.
Any refund will be made within 30 days of either return of unwanted or damaged goods, or the cancellation of an order, but as soon as possible.